Refund Policy

Effective date: September 10, 2026
Last updated: September 10, 2026

This Refund Policy explains payment refunds for Enhance My Photo at enhancemyphoto.net. Please read it before purchasing a subscription or credit pack, together with our Terms of Service. Our Privacy Policy explains how we handle information provided with a refund request.

1. Subscription refund eligibility

You may request a refund for a monthly or yearly subscription payment if both of the following conditions are met:

• You submit the request within 72 hours (3 days) after the payment succeeds.
• You have used no more than 50 subscription credits associated with that payment. Using exactly 50 credits still meets this usage condition; using more than 50 does not.

These conditions apply to both initial purchases and automatic renewals. Each payment is reviewed separately, with its own 72-hour request period and credit usage calculation.

We review usage using the credit records associated with the payment. Credits already returned for failed tasks are excluded from used credits. Free credits and separately purchased credit-pack credits do not count toward that payment's subscription usage. Continuing to use the relevant subscription credits after submitting a request may affect eligibility.

Requests outside these conditions are normally not eligible for a subscription refund, subject to the exceptions in section 2.

2. Credit packs and exceptions

Separately purchased credit packs are normally non-refundable.

For both subscriptions and credit packs, we separately review duplicate charges, unauthorized payments, verified failures to deliver the purchased Service, and refunds required by applicable law. These cases are not excluded by the ordinary 72-hour period, 50-credit limit, or credit-pack restriction.

Nothing in this policy limits consumer rights that cannot be waived by contract or prevents a payment provider from taking action required under applicable law or payment rules.

3. How to request a refund

Email support@enhancemyphoto.net with:

• the email address associated with your Enhance My Photo account;
• your order number;
• the payment date; and
• the reason for your refund request.

Submit ordinary subscription requests within 72 hours after successful payment. Do not send passwords or complete payment-card information. We may request additional information needed to verify the order and review your request. Submitting a request does not itself mean a refund is approved.

4. Refund amounts, fees, and processing

For an eligible and approved ordinary subscription refund, the refund is based on the amount actually paid for the relevant order. Under this site's refund policy, we may deduct a fee of up to 6% of that original paid amount, where permitted by applicable law and payment rules. This is our policy, not a statement that Creem charges a refund processing fee.

The review outcome will state the actual fee, if any, and the refund amount. Refunds required by law and exceptional payment cases described in section 2 are handled according to the applicable requirements rather than automatically applying the ordinary deduction.

We will notify you of the review outcome by email. Approved refunds are processed through the original payment channel; payments made through Creem are refunded through Creem. The time for funds to appear depends on the payment provider and your bank. We do not guarantee a fixed review or arrival time. Contact us if you need an update on your request.

5. Subscription cancellation and refunded benefits

Canceling automatic renewal, returning task credits, and refunding a payment are separate actions. To stop future renewals, use Billing Settings. Submitting a refund request does not itself cancel your subscription, and canceling a subscription does not automatically refund a payment.

When an approved subscription refund is processed, we withdraw the credits and subscription benefits associated with the refunded payment to prevent duplicate value. If a partial refund, reversal, or payment dispute is confirmed, we may adjust the corresponding credits and benefits under our Terms of Service and applicable requirements.

6. Task credit returns

Task credit returns restore service credits and are not cash refunds. The Service may automatically return credits for failed tasks or cancellations in eligible states, as described in section 7 of our Terms of Service.

Once processing has begun, leaving the page, deleting a task, deciding not to use a result, or being dissatisfied with an AI result does not normally return the credits used for that task. This does not prevent you from requesting a payment refund if you meet this policy's eligibility conditions or an exception applies.

7. Policy changes and contact

We may update this policy and will publish the revised version and its updated date here. Changes will not retroactively reduce rights you already hold for existing orders. Applicable mandatory rights remain unaffected.

For questions about eligibility, fees, or an existing request, contact support@enhancemyphoto.net.